AA Travellers say...

Reviews of Fern Motel

4 Westminster Ave, Tamatea, Napier, New Zealand
Phone: +64 6 843 9182
Rated
9
AA Travellers say...
[ 39 reviews ]
Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9
AA Travellers say...
[ 39 reviews ]

AA Traveller Reviews (39)

Date of Review
Nov 2015
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Clean and tidy with kitchenette. Good size room and warm or cool with own heat pump.

Are there any improvements you would like to suggest?

Sound proofing. Looks like an atempt at double glazing on one side, but the louvre windows and door let all the sound straight in. We had a stay for the first time this year without kids and were looking forward to a sleep in after our late night. Unfortunately a tourist group met in the carpark / driveway between 7am-8am chatting to each other before heading on a bus/tour - unable to sleep in with all that noise. Shame.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2015
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
7/10
5/10
6/10
Rated
6
5/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
5/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
4/10ValueThe value received was satisfactory for the price paid
4/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Nov 2014
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Business traveller
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

The room was nicely furnished and very comfortable. Everything was spotlessly clean and an added bonus was having fresh towels etc left on the second day despite this not being requested. Location was good for us and having main roads nearby made it very easy to get around. I would certainly use this motel again.

Are there any improvements you would like to suggest?

Traffic noise on the first night was very intrusive, despite the double glazing but the second night was much better.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jan 2014
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9
9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Oct 2013
Type of Traveller
Family with young kids
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Responsive and friendly proprietors - the service was excellent.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Aug 2013
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
9/10
4/10
9/10
Rated
7

Was there anything really great about your stay you'd like to share?

comfortable beds

Are there any improvements you would like to suggest?

The family room that we stayed in is in need of an upgrade. Stove is by far outdated and also upgrading of toaster, electric fry pan, tv ect.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
1/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Fern Motel replies:

Thank you for taking the time to write a review. We do agree that the facilities and amenities in the Basic Units are not new, but for $25 more for the 4 of you, you would have had a Deluxe Family Unit with everything new in there, new kitchen with dishwasher, ceramic hob, new fridge/freezer, new toaster, electric fry pan etc etc. Also new bathroom and 2 flatscreen TV's. This time you chose the cheaper option, but we would love to welcome you in one of our Deluxe Units next time.

Date of Review
Apr 2013
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
7/10
8/10
8/10
Rated
7

Was there anything really great about your stay you'd like to share?

Was good to be able to have animals at the unit. Also was good to be able to turn off the fridge at night.

Are there any improvements you would like to suggest?

The TV was not up to standar and had limited channels.

7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
6/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2013
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Great place to stay as close to where my son lives so will be staying again in the near future.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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