AA Travellers say...

Reviews of Ocean Waves Motel

74 Marine Pde, Mt Maunganui, New Zealand
Phone: 07 575 4594
Rated
7
AA Travellers say...
[ 14 reviews ]
Cleanliness
Value
Service
7/10
6/10
7/10
Rated
7
AA Travellers say...
[ 14 reviews ]

AA Traveller Reviews (14)

Date of Review
Mar 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
6/10
5/10
8/10
Rated
6

Was there anything really great about your stay you'd like to share?

Great location

Are there any improvements you would like to suggest?

Update bathroom and kitchen facilities Replace mattresses No flowwing hand wash in bathroon / toilet basin

6/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
6/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
4/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
5/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Mar 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
8/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

The shower in our room (unit 2) was very poor, barely a trickle

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Jan 2017
Type of Traveller
Family with teenagers
Recommended?
No

Cleanliness
Value
Service
7/10
4/10
8/10
Rated
6
6/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
4/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
3/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Jan 2017
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

Maybe a matching dinner set and more cutlery...a sharp knife too

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jan 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
6/10
4/10
4/10
Rated
5
6/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
6/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
5/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
2/10ValueThe value received was satisfactory for the price paid
3/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
5/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Dec 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
7/10
7/10
8/10
Rated
7
7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Nov 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
6/10
6/10
8/10
Rated
6

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

They could do with some soundproofing throughout as you can hear toilets flushing and people taking etc and road noise was loud. They could also offer better soap and hair wash as ask that was there was one soap and two shampoo sachets which is ridiculous when there is more than one person.

7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
4/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
4/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Oct 2016
Type of Traveller
Solo traveller
Recommended?
No

Cleanliness
Value
Service
6/10
5/10
9/10
Rated
6

Was there anything really great about your stay you'd like to share?

The view was fab.

Are there any improvements you would like to suggest?

The staircase leading up to the rooms was carpeted. The carpet was not at all secure and proposed an extreme danger risk of slipping and tripping. The bathroom had hair in the drawers and the whole room had a general feeling of uncleanliness. The fridge was super noisy and the curtains were falling down, There was no security latch on the door (which opened outwards) and no instructions on how to use the remotes or any other info on local restaurants and attractions. To be honest I was surprised AA was associated with this place.

3/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
3/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
6/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Sep 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Lovely view and apart from shower noise it was very restful.

Are there any improvements you would like to suggest?

Noise from showers in neighbouring units was quite disturbing. No smoke alarm that we could see.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
5/10
7/10
7/10
Rated
6

Was there anything really great about your stay you'd like to share?

close to the beach, sky TV. Free wifi is the bonus

Are there any improvements you would like to suggest?

The glass on sliding door was cracked and not fixed when checked in. In my view, the cracked glass should be advised by the staff at the time of checking in. The room and hotel is a bit dated.

3/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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