AA Travellers say...

Reviews of Bay Beauty Motel

1 Storkey St, Napier, New Zealand
Rated
9
AA Travellers say...
[ 38 reviews ]
Cleanliness
Value
Service
8/10
9/10
9/10
Rated
9
AA Travellers say...
[ 38 reviews ]

AA Traveller Reviews (38)

Date of Review
Feb 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Ian and his wife Diane made us feel at home and was very helpful and sorted out any problems immediately that needed fixing in the unit. Well worth staying at Bay Beauty as they made the whole experience so much more enjoyable with their friendliness.

Are there any improvements you would like to suggest?

Perhaps just needs modernising a bit in the kitchen and new carpet

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Jan 2016
Type of Traveller
Group of friends
Recommended?
No

Cleanliness
Value
Service
4/10
3/10
8/10
Rated
5

Was there anything really great about your stay you'd like to share?

My friend said her bedding was damp and smelled. At least two mugs hadn't been washed properly, if at all. The teapot had a lot of what was probably tannin inside. Acceptable in a private home but not in a Motel where we don't know who had used it and what for. The manager immediately said he'd buy another one but at 8.00am - where?. It arrived at about 8.50am. In the meantime we'd found that all the dinner plated were dirty. Didn't check any further.. Manger was apologetic and offered a discount but we'd already paid. Property is very tired in general.

Are there any improvements you would like to suggest?

New management. Complete maintenance check

2/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
6/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
2/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
4/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Sep 2015
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
8/10
9/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

To wash the net curtains in the kitchen & bathrooms.Otherwise was fairly clean.Asked if they could look at TV because the volume kept dissapearing.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jul 2015
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
7/10
8/10
9/10
Rated
8

Was there anything really great about your stay you'd like to share?

private courtyard at rear for the dog, handy

Are there any improvements you would like to suggest?

childrens play area bit run down,untidy very small turn around area for cars, be awkward if children were playing there at the time

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
5/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Aug 2014
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9
9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Aug 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
9/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Everything was fantastic. Ian & Dianne kept in contact from the time of booking a month before to phone call on day of arrival. We had been in transit for 2 Days & had booked Room 6 the largest of all of them so we could spread out & relax. We weren't disappointed the room was huge with plenty of beds, towels & fully equipped kitchen. Room 6 had easy access to the spa that was next door which we took immediate advantage of. We had a warm welcome & offer of local area information. The motel was very quiet due to its limited room availability which if after some down time this place is perfect. Room had enough information to help refer you to local amenities, taxi's, shops & general interests which was helpful. A nice outdoor area with picnic table & umbrella was available in your own courtyard. We stay at many different levels of accommodation both in Napier and abroad and this room was by far the best value for overall experience and facilities. We definitely would stay again

Are there any improvements you would like to suggest?

Milk - not in a jug. Anything consumed and given I really like it sealed In a bottle, carton or the milk portion capsules. Although nothing against pets and we didn't have one with us. Cat hair on one of the beds that we didn't use. Looked like someone had been enjoying a nap on the bed before our arrival. Nice if it wasn't there or checked on inspection. Your play area out the back for kids and families. Awesome. Just the outdoor furniture could of had a small tidy to add to the visual appeal. Overall very good.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jul 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
8/10
10/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

very quiet and peaceful overnight, and lovely to wake up to birdsong. really enjoyed the spa too

Are there any improvements you would like to suggest?

not really as it is a budget priced motel and you can only expect to get what you pay for!

7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
8/10
9/10
9/10
Rated
8

Was there anything really great about your stay you'd like to share?

Great accommodation if you want to bring your dog with you as liked that each unit had a fenced small backyard,

Are there any improvements you would like to suggest?

Customer did not leave their comments.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Mar 2014
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
8/10
9/10
8/10
Rated
8

Was there anything really great about your stay you'd like to share?

Great king size beds and large tvs in the unit. Also love the closed in backyard each unit has as great when you have dogs staying.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
7/10
7/10
8/10
Rated
7

Was there anything really great about your stay you'd like to share?

Bay Beauty is not an expensive motel. However it is more than adequate and great value.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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