AA Travellers say...

Reviews of Albatross Motel

56 Meeanee Quay, Westshore, Napier, New Zealand
Phone: 06 835 5991
Rated
9
AA Travellers say...
[ 39 reviews ]
Cleanliness
Value
Service
9/10
8/10
9/10
Rated
9
AA Travellers say...
[ 39 reviews ]

AA Traveller Reviews (39)

Date of Review
Apr 2017
Type of Traveller
Family with young kids
Recommended?
Yes

Cleanliness
Value
Service
10/10
8/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

It was quite even though we are near on the main road.

Are there any improvements you would like to suggest?

Nothing at all - everything was perfect

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Mar 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Lovely motel based just on the outskirts of the city centre. easy access into and out of the city, walking distance from the beach. warm and friendly staff and a well maintained hotel.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jun 2016
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
May 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Lovely ground floor unit that looks recently redone - looked just like picture. Allowed our dog to stay too, no fenced in dog off area but quick access to foreshore across the road, Easy walk to diary and fish and chip shop too.

Are there any improvements you would like to suggest?

Kitchen tap difficult to turn off and begun to drip during night. Extra fee amount for dog to be specified on booking site so no surprises on arrival. Have stayed many places with our dog over several years. Many places charge nothing extra for pets or if varies from $5 up

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Albatross Motel replies:

Thank you very much for your review. We will certainly look into the tap situation. Regarding our pet fee. AA control where the information is regarding extra fees for pets and it is not very obvious. A guest has to click into the pet friendly tab on our listing and read the information pertaining to pets, where we have ticked the option to show '$10 +' Our pet fee is a one off fee of $15 , which covers multiple nights and is to cover the extra costs when we clean the room for the next guest, we have to make sure there are absolutely no dog hairs or odour and steam clean the carpet each time a pet has been in the room. We have become a popular pet friendly motel and find that all of our regular dog lovers are more than happy to pay a little extra for their furry family members to stay.

Date of Review
Feb 2016
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9
9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Nov 2015
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Oct 2015
Type of Traveller
Family with teenagers
Recommended?
No

Cleanliness
Value
Service
10/10
5/10
10/10
Rated
8

Was there anything really great about your stay you'd like to share?

The unit was very clean, and I loved being able to have my dogs stay with me. Staff were very friendly. The location of the motel is fantastic right opposite a dog walking beach.

Are there any improvements you would like to suggest?

Soundproofing is necessary in the front units which are road front. We had to come home for a night during our stay but had intended coming back to complete our holiday. Because we got zero sleep on the first night due to traffic noise and a sports team also in residence, we decided not to come back at all - so essentially paid $400 for one nights stay with no sleep. I didn't notice the sign offering free ear plugs until I was settling into bed for the night when it was too late to get some. Soundproofing the windows and walls is essential on such a busy road. It sounded as though we were sleeping in a tent on the motorway.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
1/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Albatross Motel replies:

Thank you for your review, however you forgot to mention that we gave you a refund for the third night, which we did not have to do as you only told us at 6pm the night before that you would not be staying on the third night. Unfortunately we would love to have double glazing etc, but since we only rent the building that is not possible and if only you had rung us, we would have been more than happy to bring you some earplugs.

Date of Review
Apr 2015
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Dec 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
9/10
Rated
9
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Aug 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Albatross Motel replies:

Thank you very much for posting your review, we are very pleased that you enjoyed your stay with us. Regards Helen and Nigel , owners

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