AA Travellers say...

Reviews of Caves Motor Inn

728 SH 3, Hangatiki Junction, Waitomo, New Zealand
Phone: +64 7 873 8109
Rated
8
AA Travellers say...
[ 90 reviews ]
Cleanliness
Value
Service
8/10
7/10
8/10
Rated
8
AA Travellers say...
[ 90 reviews ]

AA Traveller Reviews (90)

Date of Review
Jul 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

This is our second stay here. While it is above the main highway traffic was not a problem - there were ear plugs if needed. Lovely rural outlook. The onsite restaurant is a great advantage. The hosts were very helpful.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jun 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

We stayed here with our daughter as it was close to the fieldays. Our room was right by the main road but as glass is triple glazed noise was not an issue at all. Staff were fabulous & we will be back again next year!

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2017
Type of Traveller
Solo traveller
Recommended?
No

Cleanliness
Value
Service
6/10
8/10
9/10
Rated
8

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

This place might not suit light sleepers due to the trucks on the road right out the front. Ear plugs are provided.

6/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
6/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2017
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

Generally, it was a pleasant stay clean room with private toilet and TV. Friendly Staff.

Are there any improvements you would like to suggest?

I cannot get my mobile phone signal over there. Moreover, it was a power outage when I stayed there, no on site staff was able to fix it by the time I check out.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
1/10
1/10
2/10
Rated
1

Was there anything really great about your stay you'd like to share?

I would best say you should not have this property on your recommended lists. The advertising of its room is far removed from what you get. We did not even stay for the second night

Are there any improvements you would like to suggest?

Yes, pull it down and start again I have to give it ratings of 1 because you don't allow 0

1/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
1/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
1/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
1/10ValueThe value received was satisfactory for the price paid
1/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
3/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
9/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

The staff were very friendly & helpful

Are there any improvements you would like to suggest?

We had dinner in the restaurant the evening of the 7th.The meal was very nice, the staff were very friendly but we felt that they could do with some training. We had a drink out on the balcony & when we came into the dining room we sat at a table that had been used, the restaurant wasn't busy but I had to go & tell them we were there.They came over brushed some crumbs off the tablecloth but didn't take away the dirty serviette & a knife that was on the table.When our meals arrived we had to ask for cutlery. A table alongside us was vacated & about 30 minutes later 4 Americans came in & sat at it, the table wasn't reset & the staff didn't bring them cutlery either. As I said the restaurant wasn't busy & they had plenty of time to fully clear the tables & reset them. One of the staff was busy putting serviettes on empty tables,we were there an hour & no cutlery had been put on it, surely seated clients should come first?

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Nov 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
6/10
7/10
6/10
Rated
6

Was there anything really great about your stay you'd like to share?

Lovely views. Close to activities.

Are there any improvements you would like to suggest?

Repairs to the front entrance- concrete. Damp smell

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
4/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
6/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
5/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Oct 2016
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Even though the staff were exceptionally busy they still responded to our requests quickly and efficiently and were very friendly. Our unit was very clean and comfortable. Our meal in the motel's restaurant was superb.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jul 2016
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Clean and comfortable and spacious. Dinner was delicious too!

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Caves Motor Inn replies:

Thank you for your great review it is appreciated Your positive review is really appreciated by staff and management, it’s a pleasure to host guests such as yourself. Pleased you enjoyed your dining experience with us We trust you had a great holiday and if you are in the area we would love to have you stay again. :)

Date of Review
Jun 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

10 out of 10. Looks (from the outside) can be a bit deceiving but staff, room and food - fantastic.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Caves Motor Inn replies:

Thank you for your review, Your positive review is really appreciated by staff and management; it’s a pleasure to host guests such as yourself I trust you enjoyed your visit to the area, and had a great holiday your custom is much appreciated

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