AA Travellers say...

Reviews of A1 Kaikoura Motels & Holiday Park

9-15 Beach Rd, SH 1, Kaikoura, New Zealand
Phone: 03 319 5999
Rated
7
AA Travellers say...
[ 4 reviews ]
Cleanliness
Value
Service
8/10
8/10
7/10
Rated
7
AA Travellers say...
[ 4 reviews ]

AA Traveller Reviews (4)

Date of Review
Mar 2017
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
9/10
6/10
8/10
Rated
7

Was there anything really great about your stay you'd like to share?

The beds were comfortable, and there was ample bedding.

Are there any improvements you would like to suggest?

Some bedside lights did not work and neither did the heater. This was inconvenient and uncomfortable.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
5/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
6/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Oct 2016
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
6/10
7/10
2/10
Rated
5

Was there anything really great about your stay you'd like to share?

Our stay was mostly comfortable, but there were some issues. 1) although the room was clean (bed linen, basins, shower were all fine) the toilet had urine it it when we arrived! As if the cleaner had finished their job, then used the toilet before leaving and forgot to flush it I guess? Not very nice. 2) when we arrived at 3pm there was no one on reception, the door was locked, no one was answering the phone, and we walked around the whole place to find someone. When we found him, he was sitting round the back outside. He apologised but also said "why didn't you call my cellphone?" But how were we meant to know his number?!? He said the door was unlocked, but it absolutely wasn't, I tried several times. We wasted 10-15 mins looking for him, he shouldn't have been so far away from reception. 3) when we were checking out at 9.30am we had the same problem. I went to reception to return the key, and the door was locked and no one was near. So I just left the key on the door step and left.

Are there any improvements you would like to suggest?

Make sure there is staff available on reception, and on the phone, especially around check-in and check-out times!! Double-check the rooms are ready (toilets flushed!!)

4/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
2/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
2/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Apr 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

1 person found this review helpful

Cleanliness
Value
Service
9/10
8/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

A previous stay here determined that we wouldn't consider a return visit but reading that it was under new management we thought to give it another try. We were stunned by the improvement and will happily stay there again.

Are there any improvements you would like to suggest?

Rubbish bins by the cabins full and needed emptying.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Oct 2015
Type of Traveller
Group of friends
Recommended?
Yes

1 person found this review helpful

Cleanliness
Value
Service
8/10
10/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

The staff are very nice and helpful, thank you very much.

Are there any improvements you would like to suggest?

Maybe something about the hot water supply for showers? Though I do understand it was Seafeast so probably not really viable given how many people are using them that weekend. (would also mention cleanliness of bathrooms, but an alcoholic weekend you can only do what is humanly possible haha.)

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
5/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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