AA Travellers say...

Reviews of Aquarius Motor Inn

447-449 Maunganui Rd, Mt Maunganui, New Zealand
Phone: +64 7 572 3120
Rated
9
AA Travellers say...
[ 160 reviews ]
Cleanliness
Value
Service
9/10
9/10
9/10
Rated
9
AA Travellers say...
[ 160 reviews ]

AA Traveller Reviews (160)

Date of Review
May 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
10/10
Rated
10
10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Feb 2017
Type of Traveller
Business traveller
Recommended?
No

Cleanliness
Value
Service
9/10
2/10
2/10
Rated
4

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

No air conditioning in the room. Spa was out of order. I would have preferred the option not to have the disabled room - it always feels like the left over room, and the level of privacy isn't as high with the large ranch slider etc.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
1/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
3/10ValueThe value received was satisfactory for the price paid
2/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
2/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Feb 2017
Type of Traveller
Solo traveller
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Great service, great room, nice and tidy

Are there any improvements you would like to suggest?

No all was great

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2017
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

Beautiful room, very clean, ideal for my husband, myself and our two week old daughter.

Are there any improvements you would like to suggest?

The sheets were a bit scratchy.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Jan 2017
Type of Traveller
Family with teenagers
Recommended?
Yes

Cleanliness
Value
Service
9/10
8/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Very comfy bed!

Are there any improvements you would like to suggest?

Customer did not leave their comments.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Dec 2016
Type of Traveller
Family with young kids
Recommended?
No

Cleanliness
Value
Service
5/10
2/10
1/10
Rated
3

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

I had a cold shower and spoke to reception about it and they just confirmed that they had a cold shower that morning as well. Very little interest was shown to me about this.

4/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
6/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
2/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
2/10ValueThe value received was satisfactory for the price paid
1/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
1/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Aquarius Motor Inn - Mt Maunganui replies:

Hi, thanks for your feedback on your stay and we're sorry it didn't meet your expectations. We would like to apologise again that your shower was cold. We did investigate and found a fault with the boiler system which was later rectified. As new owners we are working hard to improve the standard of accommodation and service we offer so we thank you for your comments and we will implement new procedures to ensure our customers are happy when they stay. Should you choose to stay with us again we will make sure the showers are hot. Regards Kim & Paula Brown.

Date of Review
Nov 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
8/10
6/10
5/10
Rated
6
7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
4/10ValueThe value received was satisfactory for the price paid
5/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
4/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Aquarius Motor Inn - Mt Maunganui replies:

Hi, thanks for your stay with us and your feedback. As new owners we value our guests comments as we look to maintain the high standards we have set and improve on areas that we haven't got right yet. We notice that you were not happy with the level of service we provide and wanted to make sure there wasn't a particular issue that we missed or didn't respond to in the right manner. Please let us know if there was anything that we could have done better and we hope that you will try us again in the future. Regards Kim & Paula Brown.

Date of Review
Nov 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
9/10
10/10
Rated
9
9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Sep 2016
Type of Traveller
Family with young kids
Recommended?
Yes

Cleanliness
Value
Service
8/10
8/10
7/10
Rated
8

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

Because my Father is in poor health I did ask for a shower that was not in the bath, unfortunately I got a shower over the bath. As they were fully booked and my father felt that he could manage we didn't raise this with the manager.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Sep 2016
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
9/10
9/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

Served our purpose very well - we were visiting for a reunion held at the airport.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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