AA Travellers say...

Reviews of Royal Hotel

1 Earne St, Naseby, New Zealand
Phone: +64 3 444 9990
Rated
8
AA Travellers say...
[ 16 reviews ]
Cleanliness
Value
Service
8/10
8/10
9/10
Rated
8
AA Travellers say...
[ 16 reviews ]

AA Traveller Reviews (16)

Date of Review
Oct 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Cleanliness
Value
Service
6/10
3/10
9/10
Rated
6

Was there anything really great about your stay you'd like to share?

Nice character, good food at the pub. Friendly staff.

Are there any improvements you would like to suggest?

The room was disappointing and is in need of updating, especially the bedding and towels. Overall we thought it was overpriced (we had the ensuite). Breakfast was disappointing too for what you pay.

5/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
3/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
3/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Royal Hotel replies:

Thankyou for your comments.I am sorry that you didn,t think that our b/Fast was of good value.A continental b/fast with roasted museli,cornflakes,wheetbix,orange juice,toast,tea and coffee also fresh fruit for 14.00(all you can eat) is good.You would only get a coffee and a sandwich for that price elsewhere.Maybe you should have asked for a cooked B/fast that we would have orgainised Our sheets are supplied by a professional cleaning company and our towels were only replaced a few months back.We are in a transition of winter bedding to summer bedding,starting soon ,that will brighten our rooms. Thankyou all the best.

Date of Review
Jul 2016
Type of Traveller
Business traveller
Recommended?
Yes

Cleanliness
Value
Service
6/10
4/10
5/10
Rated
5

Was there anything really great about your stay you'd like to share?

Rooms were very, very small with only a bed and bed side table and very small bathroom. Bed side lamp didn't work, rooms were clean and tidy.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

5/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
5/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
2/10ValueThe value received was satisfactory for the price paid
5/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
5/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?

Royal Hotel replies:

Please remember you are staying in a hotel which is over 150yrs old and not a motel.If you took room 7 which has the smaller bathroom ,you were compensated with a king size bed in the room. Hope you did enjoy yourselves as we take pride in our hospitality.Which is reflected in recent reviews and has given us recommendation 2016 award. Warm regards.

Date of Review
Jun 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

The owners were very friendly and engaging and really make the pub the enjoyable experience we found.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Mar 2016
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
8/10
9/10
7/10
Rated
8
8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Mar 2016
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
9/10
8/10
9/10
Rated
9

Was there anything really great about your stay you'd like to share?

Cosy old world charm.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Nov 2015
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

1 person found this review helpful

Cleanliness
Value
Service
7/10
7/10
10/10
Rated
8
7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Dec 2014
Type of Traveller
Group of friends
Recommended?
Yes

Cleanliness
Value
Service
9/10
8/10
10/10
Rated
9

Was there anything really great about your stay you'd like to share?

very nice historik place, unusual atmosphere

Are there any improvements you would like to suggest?

Customer did not leave their comments.

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
7/10
7/10
8/10
Rated
7

Was there anything really great about your stay you'd like to share?

Great atmosphere at this Hotel. I would stay there again

Are there any improvements you would like to suggest?

Customer did not leave their comments.

6/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
6/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Group of friends
Recommended?
Yes

1 person found this review helpful

Cleanliness
Value
Service
10/10
10/10
10/10
Rated
10

Was there anything really great about your stay you'd like to share?

The hotel was warm on arrival. The bar had a great atmosphere and the staff extremely obliging.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Cleanliness
Value
Service
8/10
8/10
8/10
Rated
8

Was there anything really great about your stay you'd like to share?

Room was quite small. Reading the sign about the shower steam's potential to cause an evacuation was amusing. Maybe the hotel should look at the doors not having gaps etc to try and combat this.

Are there any improvements you would like to suggest?

sort out the 'threat' of evacuation! :)

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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