Cleanliness
Value
Service
9/10
9/10
9/10
9/10Overall Rating

Traveller Reviews(170)

Date of Review
Jul 2014
Type of Traveller
Family with young kids
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
8/10
8/10
7/10
8/10Rating

Was there anything really great about your stay you'd like to share?

Nicely appointed unit with private outdoor deck. Large bathroom with spa bath.

Are there any improvements you would like to suggest?

Lighting could be improved as it is quiet dark inside unit.

Detailed Rating

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
7/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
7/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jul 2014
Type of Traveller
Family with teenagers
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jun 2014
Type of Traveller
Family with teenagers
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
9/10
9/10
9/10
9/10Rating

Was there anything really great about your stay you'd like to share?

Fabulous location by beach. Very quiet and great value.

Are there any improvements you would like to suggest?

The TV clarity and colour were poor; possibly nearing the end of its life?

Detailed Rating

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jun 2014
Type of Traveller
Family with young kids
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
9/10
10/10
10/10Rating

Was there anything really great about your stay you'd like to share?

Great gym neat veiw

Are there any improvements you would like to suggest?

Internet was hard to connect to in fams room no problem when we stayed in a double room a frw wks earlier

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
May 2014
Type of Traveller
Group of friends
Recommended?
Yes

1 person found this review helpful

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Was there anything really great about your stay you'd like to share?

We rang the At The Rocks Motel about 4 hours after our estimated time of arrival to say we were still coming we just got a bit held up. Upon our arrival the heaters had been switched on to make the rooms toasty warm and cosy the lights had also been switched on so we could see. This is service and very thoughtful of the owner to do that. The beds were very comfortable and the rooms extremely quiet I never heard any noise outside like cars parking or other guests leaving/arriving. I can definitely recommend At The Rocks Motel as a place to stay.

Are there any improvements you would like to suggest?

None whatsoever.

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
No

2 people found this review helpful

Validated stay (?)
Cleanliness
Value
Service
8/10
8/10
8/10
8/10Rating

Was there anything really great about your stay you'd like to share?

The private outdoor area that would be nice in summer time.

Are there any improvements you would like to suggest?

That the large window be addressed between the bathroom & living/sleeping area. This is so bright for a sleeper if someone uses the bathroom through the night & early morning when the sun comes streaming in from the actual bathroom window . This opague piece of glass serves no useful purpose what so ever. Also no vanity cupboard for toiletries apart from the floor. And a very wet shower curtain that can cling to you when in the shower. No air con but a fan. No cooking facilities just a microwave

Detailed Rating

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
9/10
9/10
10/10
9/10Rating

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
8/10
8/10
8/10
8/10Rating

Detailed Rating

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
8/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
8/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Solo traveller
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Mar 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

1 person found this review helpful

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Was there anything really great about your stay you'd like to share?

Well situated. Close to Napier but peaceful -near sea & marina area

Are there any improvements you would like to suggest?

Customer did not leave their comments.

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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