Cleanliness
Value
Service
9/10
9/10
9/10
9/10Overall Rating

Traveller Reviews(37)

Date of Review
Nov 2014
Type of Traveller
Group of friends
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Apr 2014
Type of Traveller
Business traveller
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Was there anything really great about your stay you'd like to share?

The room was nicely furnished and very comfortable. Everything was spotlessly clean and an added bonus was having fresh towels etc left on the second day despite this not being requested. Location was good for us and having main roads nearby made it very easy to get around. I would certainly use this motel again.

Are there any improvements you would like to suggest?

Traffic noise on the first night was very intrusive, despite the double glazing but the second night was much better.

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
10/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2014
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
10/10
10/10
10/10Rating

Detailed Rating

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jan 2014
Type of Traveller
Family with teenagers
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
9/10
9/10
9/10
9/10Rating

Detailed Rating

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Oct 2013
Type of Traveller
Family with young kids
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
9/10
9/10
10/10
9/10Rating

Was there anything really great about your stay you'd like to share?

Responsive and friendly proprietors - the service was excellent.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

Detailed Rating

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
9/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Date of Review
Aug 2013
Type of Traveller
Family with teenagers
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
9/10
4/10
9/10
7/10Rating

Was there anything really great about your stay you'd like to share?

comfortable beds

Are there any improvements you would like to suggest?

The family room that we stayed in is in need of an upgrade. Stove is by far outdated and also upgrading of toaster, electric fry pan, tv ect.

Detailed Rating

9/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
1/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
7/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

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Fern Motel replies:

Thank you for taking the time to write a review. We do agree that the facilities and amenities in the Basic Units are not new, but for $25 more for the 4 of you, you would have had a Deluxe Family Unit with everything new in there, new kitchen with dishwasher, ceramic hob, new fridge/freezer, new toaster, electric fry pan etc etc. Also new bathroom and 2 flatscreen TV's. This time you chose the cheaper option, but we would love to welcome you in one of our Deluxe Units next time.

Date of Review
Apr 2013
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
7/10
8/10
8/10
7/10Rating

Was there anything really great about your stay you'd like to share?

Was good to be able to have animals at the unit. Also was good to be able to turn off the fridge at night.

Are there any improvements you would like to suggest?

The TV was not up to standar and had limited channels.

Detailed Rating

7/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
7/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
9/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
6/10ValueThe value received was satisfactory for the price paid
8/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
7/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Apr 2013
Type of Traveller
Solo traveller
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
9/10
10/10
10/10Rating

Was there anything really great about your stay you'd like to share?

Great place to stay as close to where my son lives so will be staying again in the near future.

Are there any improvements you would like to suggest?

Customer did not leave their comments.

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
10/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
10/10ValueThe value received was satisfactory for the price paid
10/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
10/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Feb 2013
Type of Traveller
Travelling with partner/spouse
Recommended?
No

Validated stay (?)
Cleanliness
Value
Service
9/10
7/10
9/10
8/10Rating

Was there anything really great about your stay you'd like to share?

Customer did not leave their comments.

Are there any improvements you would like to suggest?

Better soundproof for the room. There is noise from the main street and also could hear the tv from next room. At night, because there is no traffic, the noise from the road reduces considerably and we were lucky enough our next door neighbours didn't watch tv for too long so we could have a good sleep. Also the shower knob might need a replacement.

Detailed Rating

8/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
6/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
Date of Review
Jan 2013
Type of Traveller
Travelling with partner/spouse
Recommended?
Yes

Validated stay (?)
Cleanliness
Value
Service
10/10
8/10
9/10
9/10Rating

Was there anything really great about your stay you'd like to share?

We found the motel well situated in relation to the places we needed to get to. The 2 bedroom unit has recently been refurbished and was lovely and clean. The managers were very pleasant and friendly.

Are there any improvements you would like to suggest?

The managers need to check that all units are serviced daily. Staff came to our unit to service it late on the 2nd day when we were all there (4 of us) and although we only requested them to replace towels and basics, only towels were replaced. On the third day, we were out of the unit from 9.30am and when we returned in the early evening, the unit had not been serviced at all which was disappointing. We had to go to the office to request fresh towels and bathroom supplies - service lacking!

Detailed Rating

10/10CleanlinessThe cleanliness and maintenance of my guest room and bathroom met my expectations
9/10CleanlinessThe property's reception, parking and other public areas were clean upon arrival and maintained throughout my stay
8/10ValueThe range and quality of facilities and amenities provided at the property satisfied my needs
8/10ValueThe value received was satisfactory for the price paid
9/10ServiceThe staff were quick to respond to any questions or issues I had and appropriate actions were taken when necessary
9/10ServiceAll staff made me feel welcome and were friendly throughout my stay

Was this review helpful?
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