We do apologize again for the loss of hot water in the kitchen only, there was accessible hot water in the bathroom. But totally understand was an inconvenience for a short time. This was a 5 min fix which was done at a time that best suited the guest. At Adrian Motel we have a reputation for our rooms being cleaned to a high standard. As you can view from many of our reviews. Therefore time between checkins if valuable to us to keep this standard for all guests to enjoy. The guest booked online, where it clearly states checkin is 2pm, and also states requests cannot be guaranteed. The guest arrived at 11.15am to checkin, that room had been occupied the previous night with a checkout at 10.30am, obviously it would be impossible to have any room to the standard we think is acceptable, in 45 mins. The guest was advised her room would be ready by 1pm, an hour earlier than normal checkin time, which we honoured. Management at Adrian Motel would like to thank you for your review.