Contact Us

Travel Insurance

If you have any questions about travel insurance, please contact the Travel Insurance Helpline on 0800 500 444 and select option 4. If you're calling from overseas phone +64 9 486 6868 or email either:

Sales support:   or  Claims:

Maps and Guides for AA Members

If you are an AA Member wishing to obtain our AA Maps and Guides, please phone 0800 500 444 or pop into our nearest AA Centre.

Product Orders/Distribution Enquiries

For advertisers wishing to distribute or order additional copies of our AA Maps and Guides, please contact our distribution partners Blue Star Works on 0800 504 704 or send a fax to 09 966 8988 or e-mail:

Accommodation Booking Enquiries (Cancellation/Refund/Payment)

For queries relating to a booking made online at or, please call 0800 224 843 and select option 1. If calling from overseas, phone +64 9 9668720 and select option 1 or email

NOTE: AA Traveller Accounts office hours are Monday to Friday between 8.30am and 4pm (closed Statutory Holidays). All queries outside this period will be dealt with on the next working day. If the matter is urgent (e.g. cancellation) and it is after hours, you can contact the property directly for assistance.

If you have questions or require changes to a booking made at an AA Centre, please call the AA Centre that you made the booking with. Find AA Centre contact details.

To make a booking through AA Centre phone 0800 500 543 and select option 2.

Advertising and Publishing

If you'd like to advertise in our print guides or on our website, please visit our advertising section and/or email us using the Enquiry Form below.

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AA Tourism Publishing Ltd, PO Box 101 001, North Shore Mail Centre 0745.  Phone:  +64 9 966 8720   Fax:   +64 9 966 8721